I received a quote but it was later rejected or amended.

 

As Singapore’s 1st loan marketplace, what separate us from comparison websites is you get tailored loan quotes not advertisement of best-case scenarios. That said, there are many valid reasons why the final terms can change from what was presented to you earlier. Such as where material facts on your risk profile, are not being discovered until much later or changes from the time you applied to just before disbursement. Nevertheless, these should not happen frequently.

If you received a quote with terms and fees that were changed drastically subsequently, do let us know via our contact form, so we can try to monitor it. That way other users can continue to receive accurate and tailored loan quotes when using our platform. Please provide as much information as possible as well as the new term sheet that was presented to you.

It could also be an offence under the Moneylender Act for a moneylender to offer loans at a specified interest, but the actual interest charged is higher, or without stating the conditions which apply, if the rate of interest offered is subject to terms and conditions. Apart from giving us feedback, you may wish to consult the relevant authority, as it could also be deemed as false advertising.

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