For cybersecurity reasons, we restrict the file types and sizes to protect the system's integrity and our customers' data. If you are unable to upload a file because of that, we apologize for the inconvenience; as it is for the safety of all users to maintain system integrity.
If you are uploading scanned paper documents, lowering the scanner settings will reduce the file size. Unless you are scanning photos where you are blowing it up later for large format printing or editing, a larger file size is typically not required.
A true PDF is also preferred by lenders as it is harder to tamper with and allows for Machine Scoring. Simply saving a scanned copy as a PDF does not make it a true PDF because the text cannot be selected, highlighted, or copied.
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